Terms & Conditions
Garnier

Terms & Conditions

Terms & Conditions

 

Terms & Conditions of Sale

All returned goods must be in saleable condition and the hair products must not have been used or handled, example;  brushed, worn, labels removed etc, for health and hygiene reasons. Hair returned for refund or exchange must not have been removed from the cardboard for hygiene purposes. Hair products can be inspected clearly without removing security tags therefore, Unwanted hair products removed off the inaly card will not be refunded or exchnaged under any circumstances for hygiene reasons and the product will be retunred to the customer. All returned items must be in original packaging.

No refund is given if goods have been used and returned, example; glue inserted into gun etc, or hair products removed from the packaging. Faulty equipment will be fixed or exchanged only. Mistakes with orders must be rectified within 3 days.

Returned goods must be returned within 10 days of receipt, unless under guarantee, and accompanied with original invoice.

All goods will be inspected upon return and must comply with the terms & conditions before a refund is given. Postal charges will not be refunded if the incorrect order has been placed, goods are unwanted or goods are not faulty.

Purity Hair Supplies operates a ‘no-quibbles’ guarantee and will replace in full any damaged or faulty equipment providing the return meets with our T&C's stated and accepted at the time of purchase. Notification should be received by Purity Hair Supplies of the problem within 30 days of receipt. Contact our Returns Team at info@purityhairsupplies.co.uk or 01922616841.

If the return is due to an error made by Purity Hair Supplies, postage shall also be refunded. For your own protection, you are recommended to return any items using a registered postage facility. This returns policy does not affect your statutory rights. Refunds for internet orders are subject to a small admin charge.

We DO NOT accept any responsibility for goods on return to us. This is the senders responsibility, and the sender must ensure that adequate insurance has been taken to cover the cost of the goods if they are lost or damaged on return to us.

In addition, under the Consumer Protection (Distance Selling) Regulations you may cancel your order for any reason within 7 working days following receipt of the item(s), as long as all goods are returned unused and unopened and are fit for re-sale. Any unwanted order which is unsued must be returned within 28 days of purchase to receive a refund or exchnage. Returns received by us after this time period will be sent back to the customer.

If you feel a product is unsatifactory on receipt, you must inform us within 7 days of purchase and return it to us within 7 days unused and unworn and returned in original condition.

Failure to abide by these terms may result in your refund being refused by us.

We have the right to refuse a refund if any goods are returned in un-saleable condition and are not faulty, or we do not think they are satisfactory for resale. 

Refunds or exchanges given for faulty hair extensions will only be given to the equivalent or value of hair received by us. We do not guarantee the use of our hair extensions whilst on holiday in warmer climates for various reasons.

All customers must inform us of any items they wish to return. All returns must be verified by us before return. All internet refunds are subject to a small admin charge.

By accepting these T&C's when registering and purchasing goods from Purity Hair Supplies Ltd, you agree to abide by our Terms & conditions of Sale.

Disclaimer

Due to the lack of control we have over application and operation procedures for the use of glue, glue guns and other application products, manufacturers and Purity Hair Supplies cannot accept any responsibility whatsoever for any damage or injury caused to third parties. The purchaser must determine if the glue, glue gun or any other products are suitable for their particular requirements, and that all products are to be used for professional use only.

General

This website is owned and managed by Purity Hair Supplies Ltd and it is assumed that as a user of the Purity Hair Supplies website you have accepted these Terms and Conditions in their entirety and by use of the website you agree to be bound by the terms contained therein. Purity Hair Supplies Ltd reserves the right to change these Terms and Conditions at any time, but will not alter these materially in such a way as to be detrimental or less-protective of information about you that may have been collected in the past, without first obtaining your consent.

Use of Customer Information

Purity Hair Supplies Ltd may from time to time use automatically retrieved information from anonymous sources to update the content and/or operation of the website. In addition, Purity Hair Supplies Ltd may from time to time use personal information submitted by the user at any location in its web site. Please see the privacy statement for more information.

Copyright

The Purity Hair Supplies website, any material contained therein and any other rights associated with the website are protected under copyright law and may not be reproduced by you for any public or commercial use without the express written permission of Purity Hair Supplies Ltd. If you wish to reproduce, store or transmit any of the content that appears on the Purity Hair Supplies website on any other website, intranet or extranet, you must first obtain the express written permission to do so from Purity Hair Supplies.

Limitation of Liability

Purity Hair Supplies, its partners or affiliates or any party involved in creating, producing or delivering this service, or on any website linked to this service, shall not be liable in any manner whatsoever for any direct, incidental, consequential, indirect, special or punitive damages arising out of your access, use or inability to use this service, or any site linked to this service, or in connection with any failure of performance, error, omission, interruption, defect, delay in operation or transmission, computer virus or line or system failure.

Purity Hair Supplies Ltd shall also not be liable for any damages or losses, arising in contract, tort or otherwise; including lost profits, loss of business, or data; business interruption, damages and/or other consequential losses that result from your use of or inability to use the service, and/or from any action taken by you as a direct result of using material provided on the Purity Hair Supplies website. This includes sites accessed through links from the Purity Hair Supplies website.

Refund and Returns

Purity Hair Supplies operates a ‘no-quibbles’ guarantee and will replace in full any damaged or faulty equipment providing the return meets with our T&C's stated below. Notification should be received by Purity Hair Supplies of the problem within 30 days of receipt. Contact our Returns Team at: info@purityhairsupplies.co.uk or on: 01922 616841. If the return is due to an error made by Purity Hair Supplies, postage shall also be refunded. For your own protection, you are recommended to return any items using a registered postage facility. This returns policy does not affect your statutory rights. Refunds for internet orders are subject to a small admin charge. We DO NOT accept any responsibility for goods on return to us. This is the senders responsibility, and the sender must ensure that adequate insurance has been taken to cover the cost of the goods if they are lost or damaged on return to us.

In addition, under the Consumer Protection (Distance Selling) Regulations you may cancel your order for any reason within 7 working days following receipt of the item(s), as long as all goods are returned unused and unopened and are fit for re-sale.

Jurisdiction

These Terms and Conditions are governed by the Laws of England and any arising disputes resulting from the use of the Purity Hair Supplies website shall be dealt with in the English Courts.